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Top Complaints Posted on Doc-Rating Websites

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  • Top Complaints Posted on Doc-Rating Websites

    Top Complaints Posted on Doc-Rating Websites
    Medscape Medical News
    February 20, 2014

    Patients Take Their Complaints Online
    Although medical expertise and quality of care may be central to the patient experience, they take a back seat when it comes to online reviews of physicians. Patients posting negative reviews on rating sites, such as Vitals, RateMDs, and Yelp, are often more vocal about the "softer" side of medicine than they are about clinical matters. Their complaints can sully even the most polished reputation.

    Today's patients are asserting themselves. They come into the physician's office armed with data and diagnoses gleaned from the Internet, and ask-your-doctor-or-pharmacist advertising. They ask questions. They're encouraged to be partners in their care and to confront their doctors when necessary ("Doctor, please wash your hands.")

    In addition, some patients are demanding, have difficult personalities, and bring their own issues and biases to medical visits. So it's no surprise that this patient base is using the Internet as a megaphone to broadcast feedback about the doctors who treat them. And they're not holding back. Whether patients are voicing valid complaints or skewed perceptions, one thing is certain: They're telling the world.

    Continued......attached file

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